ANSWERS TO YOUR QUESTIONS

ETHICALLY SOURCED DIAMONDS AND GOLD

We source all new diamonds from a single 3rd generation family run business who oversees the production of the diamonds from the mines through the cutting facilities. While the majority of our non-traditional diamonds do not come with a GIA certification we will be happy to provide an affidavit of fair and ethical sourcing from our supplier upon the purchase of a ring. In additon we also source the majority of our traditional diamonds from a dealer that supplies only antique, post-consumer diamonds.All gold used in the construction of our jewelry comes from a single New York city based casting facility that used only 100% recycled content.

RING RESIZE OR REPAIR PROCEDIRES

We will resize any non-custom Digby & Iona ring free of charge, however the customer must covers all shipping costs. For domestic orders, please send the unused ring in its original packaging along with a self addressed prepaid and fully insured UPS label within 30 days of receipt to the studio address below. For all international orders, please contact us before shipping to arrange payment for return shipping of the resized ring. Please also include a note indicating the new ring size.

Digby & Iona
ATTN:Resize
51 Bergen Street
Brooklyn NY 11201

Please note, for domestic orders we can only accept returns or exchanges sent via UPS, the USPS has zero accountability when it comes to lost or misplaced packages, only UPS will insure and refund in the case that something happens.

HOW DO I DETERMINE MY RING SIZE?

If you are unsure of your exact ring size, the best solution is to pay a visit to your local jeweler to be professionally sized.

WHAT SHIPPING METHODS ARE AVAILABLE?

Please see our Shipping Policy and Pricing page.

RETURNS AND CANCELLATIONS

Please see our Return Policy page and Cancellation Policy page.