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Ethically Sourced Diamonds and Gold

We source all new diamonds from a single 3rd generation family run business who oversees the production of the diamonds from the mines through the cutting facilities. While the majority of our non-traditional diamonds do not come with a GIA certification we will be happy to provide an affidavit of fair and ethical sourcing from our supplier upon the purchase of a ring. In additon we also source the majority of our traditional diamonds from a dealer that supplies only antique, post-consumer diamonds.

 

All gold used in the construction of our jewelry comes from a single New York city based casting facility that used only 100% recycled content.

Ring Resize or Repair Procedure

We will resize any Digby & Iona ring free of charge, however the customer must covers all shipping costs. For domestic orders, please send the unused ring in its original packaging along with a self addressed prepaid and fully insured UPS label within 30 days of receipt to the studio address below. For all international orders, please contact us before shipping to arrange payment for return shipping of the resized ring. Please also include a note indicating the new ring size.

Digby & Iona

ATTN:Resize

51 Bergen Street

Brooklyn NY 11201

 

Please note, for domestic orders we can only accept returns or exchanges sent via UPS, the USPS has zero accountability when it comes to lost or misplaced packages, only UPS will insure and refund in the case that something happens. 

Shipping Options & Costs

Domestic Rates 
  • All forms of UPS from Ground to Express Overnight are available, price varies based on location and will be calculated at checkout. All forms of domestic shipping are fully insured.
 
International Rates
 
  • USPS First class Mail 14-21 day is a flat rate of $22.50 worldwide. This service is not trackable or insured.
  • USPS Express Mail 7-14 day is a flat rate of $34.00 worldwide. This service is trackable but not insured.
  • All forms of UPS International 1-2 day service are available, price varies based on location and will be calculated at checkout. This service is fully insured and trackable.

 

How do I determine my ring size?

If you are unsure of your exact ring size, the best solution is to pay a visit to your local jeweler to be professionally sized.

Return & Refund Policy

RETURN POLICY
 
If you are not completely satisfied with your non-custom item, please first contact us at orders@digbyandiona.com to confirm the return. After you have recieved a reply via email, please return the non-custom item in original condition within 30 days of the purchase date for a credit or refund of the original purchase price. Customer is responsible for all shipping costs and shipping costs are non-refundable unless an error has been made.
 
All returned merchandise must be sent back in original condition. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
 
For returns within the US, items must be returned via UPS, it is the only shipper that will reliably pay damages for merchandise lost or damaged in shipping. We are not responsible for lost packages and cannot issue a refund if your package is lost or damaged.
 
Please include the reason for your return and send it to:
 
Digby & Iona
attn: returns
51 Bergen St
Brooklyn NY 11201

Delivery & Shipping Policy

We offer shipping to North America and all other international locations. We strongly recommend shipping insurance as we cannot be held responsible for damage or loss in the care of the shipping agent.
 
In the case of all purchases and returns, shipping costs are the responsibility of the buyer. Many items are made to order so if you need an item by a certain date, please contact us to find out the item’s current availability. In addition, paying for 3-Day shipping does not guarantee that you will receive your item 3 days after placing the order, it is a guarantee that your item will be delivered 3 days after it has shipped
 
Note for international customers: many countries charge VAT or duties on imported goods, we urge you to look into whether you will be charged an import fee as we cannot be held responsible for any charges levied by your country of residence.

Cancellation Policy

An order may be canceled for a full refund within 24 hours of placing the order. If the order has already shipped within that time period, the merchandise may be returned for a refund of the original purchase price less all shipping costs.
 
Please be sure of your purchase before placing any order, however if you must cancel, please notify us as soon as possible by email orders@digbyandiona.com or by phone 646-462-2669.
 
Please note: all custom orders are not applicable to the cancelation policy.