Frequently Asked Questions | Click for Answers

Shipping Options & Costs

Domestic Rates 
  • All forms of UPS from Ground to Express Overnight are available, price varies based on location and will be calculated at checkout.
 
International Rates
 
  • USPS Priority Mail 7-10 day is a flat rate of $20 worldwide. This service is not trackable
  • USPS Express Mail 5-7 day is a flat rate of $40 worldwide. Thgis service is trackable
  • All forms of UPS International 1-2 day service are available, price varies based on location and will be calculated at checkout. This service is fully insured and trackable.

 

What is vermeil?

Vermeil is solid sterling silver electroplated with 14 carat gold. To be legally considered vermeil, the gold must be at least 14 carat and be at least 3 micrometres thick. Sterling silver covered with another metal or a base metal electroplated with gold cannot be called vermeil. Please note: any product referred to as gold plate rather than vermeil is 14 carat gold plate over solid bronze.

How do I determine my ring size?

The best solution is to pay a visit to your local jeweler to be professionally sized, however there are several other simple methods that can be used. 

 
A printable ring size chart can be downloaded here, following the simple instructions provided should give an accurate sizing. 

Return & Refund Policy

RETURN POLICY
 
If you are not completely satisfied with your non-custom purchase, PLEASE first contact us via email at orders@digbyandiona.com to arrange the return BEFORE shipping. After you have recieved confimation, please return the non-custom order item in original condition within 30 days for an exchange or refund of the original purchase price. Customer is responsible for all shipping costs - shipping costs are non-refundable unless an error has been made or the item is damaged.
 
All returned merchandise must be sent back in original condition. Returns must be sent prepaid. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
 
For retunrs within the US, we suggest you ship items through UPS, it is the only shipper that will reliably pay dmamges for merchandise lost or damaged in shipping. We are not responsible for lost packages. We cannot issue a refund if your package is lost or damaged.
 
Please include the reason for your return and send it to:
 
Digby & Iona
attn: returns
51 Bergen St
Brooklyn NY 11201

Delivery & Shipping Policy

We offer shipping to North America and all other international locations. We strongly recommend shipping insurance as we cannot be held responsible for damage or loss in the care of the shipping agent.

If you are in a location outside of the US and would like a shipping quote, please email us at orders@digbyandiona.com with your location and shipping time frame.

Please note: in the case of all purchases and returns, shipping costs are the responsibility of the buyer. In addition, paying for 3-Day shipping does not guarantee that you will get your item in 3 days. It does however shorten the time your item will spend in transit. If you absolutely need something by a certain date, please email or call to find out the item’s current availability.

Cancellation Policy

An order my be canceled for a full refund within 24 hours of placing the order. If the order has already shipped within that time period, the merchandise may be returned for a refund of the original purchase price less all shipping costs.

Please be sure of your purchase before placing any order, however if you must cancel, please notify us as soon as possible by email orders@digbyandiona.com or by phone 646 462 2669.

Please note: all custom orders are not applicable to the cancelation policy.

Can I use my own gem?

We are open to using customer provided gems on a case to case basis. We generally like to use heirloom diamonds but are open to discussing any custom job. Please note that since we cannot know the history, wear and use of a gem we cannot guarantee replacement if it becomes chipped or dmaged in the setting process. We alkso cannot work with CZ, moissanite or any other synthetic gem.