Frequently Asked Questions | Click for Answers
Ethically Sourced Diamonds and Gold
We source all new diamonds from a single 3rd generation family run business who oversees the production of the diamonds from the mines through the cutting facilities. While the majority of our non-traditional diamonds do not come with a GIA certification we will be happy to provide an affidavit of fair and ethical sourcing from our supplier upon the purchase of a ring. In additon we also source the majority of our traditional diamonds from a dealer thgat supplier only antique, post-consumer diamonds.
All gold used in the construction of our jewelry comes from a single New York city based casting facility that used only 100% recycled content.
Ring Resize or Repair Procedure
We will resize any Digby & Iona ring free of charge, however the customer must covers all shipping costs. For domestic orders, please send the unused ring in its original packaging along with a self addressed prepaid and fully insured UPS label within 30 days of receipt to the studio address below. For all international orders, please contact us before shipping to arrange payment for return shipping of the resized ring. Please also include a note indicating the new ring size.
Digby & Iona
51 Bergen Street
Brooklyn NY 11201
Please note, for domestic orders we can only accept returns or exchanges sent via UPS, the USPS has zero accountability when it comes to lost or misplaced packages, only UPS will insure and refund in the case that something happens.
Shipping Options & Costs
- All forms of UPS from Ground to Express Overnight are available, price varies based on location and will be calculated at checkout.
- USPS First class Mail 14-21 day is a flat rate of $20 worldwide. This service is not trackable or insured.
- USPS Express Mail 7-14 day is a flat rate of $55 worldwide. This service is trackable but not insured.
- All forms of UPS International 1-2 day service are available, price varies based on location and will be calculated at checkout. This service is fully insured and trackable.
How do I determine my ring size?
The best solution is to pay a visit to your local jeweler to be professionally sized, however there are several other simple methods that can be used.
Return & Refund Policy
Delivery & Shipping Policy
Can I use my own gem?
We are open to using customer provided gems on a case to case basis. We generally like to use heirloom diamonds but are open to discussing any custom job. Please note that since we cannot know the history, wear and use of a gem we cannot guarantee replacement if it becomes chipped or dmaged in the setting process. We cannot work with CZ, moissanite or any other synthetic diamond or gem.